If not for the particularly bad experience I personally had, we probably wouldn't have any issue with this campground. The sites are fine (full hook ups are in the open, while water/electric are in the trees and closer to the water), the location is pretty good, and everything worked as expected. But, unfortunately, their customer service, or lack thereof, is what stands out most about this campground and it is why we will never be back. They are sticklers for their rules and if you have a cancellation, for any reason, expect your $50 deposit to go down the drain. In our case, in the summer of 2016, I broke my leg just days after mailing in our $50 deposit and well over two weeks before the reservation was to start. As soon as I realized we would not be able to make it, I notified them that we needed to cancel (again, more than two weeks before the beginning of the reservation). Instead of showing any compassion whatsoever, they told me our deposit would be forfeited. When I pressed the issue, they finally allowed us to reschedule our stay for the following summer. Given how other campgrounds handed my situation (with kindness and understanding and going out of their way to make sure we didn't lose our deposits), Shore Hills left a bad taste. I would understand if we simply changed our mind about where we wanted to go, or waited until the last minute to cancel, but none of those things happened. I was laid up for 12 weeks after my injury and surgery, and I notified them a full two weeks before the reservation was to start. They would have had no problem filling our space. They have one of the harshest reservation policies I've seen in over a year of traveling. Most places don't forfeit your deposit unless you cancel within 24 or 48 hours of the expected start date.... These guys run off with it as soon as you make the reservation and send them the check. They get all the benefit and the customer takes on all the risk. Additionally, they were simply not friendly. Both times I went into the office, I barely got a "hello." Prior to our arrival, I had read that they offered a shuttle downtown. At check in, I asked about it and the lady just handed me a business card with departure times. No explanation, no friendly conversation, no nothing. I've had friendlier interactions with DMV staff. They don't take credit cards or debit cards, they charge extra fees for random nonsense (washing your car onsite), there are a ton of posted rules and regulations for doing this or that. Everything benefits them and costs their customers. It just seemed like a joyless place. We won't be back.
3 days ago