Horrible stay! We rented unit # 1112. We found a live bed bug crawling on the mattress cover on the bed. I collected it and turned it over to Tammy (office manager). We also had ants in the kitchen, and roaches in the bathroom. The couch was like sitting on a hard box. The bathroom sink would not drain well which is very unsanitary. The dresser drawers in the bedroom were falling out, broken i guess. The table and chairs on the porch were dirty and rusted, did not use. The porch steps are falling away from the porch, slanted, hazardous, i almost fell. TV service is bad. And there were very loud fireworks every night between 9 - 11p.m. near the rentals. Management will tell you they are fired off on the beach and they can't control that, but, there are fireworks shot off in rental areas. Not good when you have a 4 year old sleeping. If you rent one of the outrageously priced golf cars, let it be known, because management doesn't tell you, that people double park in certain areas and you get blocked in. This happened to us and my husband had to physically maneuver the car blocking us, no key, to be able to leave. This park is way too big to walk anywhere and since i have a bad knee, the golf car was absolutely necessary, and if i am paying almost $400 to rent a car, i want to be able to use it when i need to. I was told by office staff that, "you should be here in summer when school is out, golf cars are parked everywhere." No thank you! I complained to management that there should be signs if it is a double parking area but there aren't. They just assume you know. The rentals are so close together that you can hardly open your car doors, and if you have 2 vehicles, you have to back out one vehicle before getting into your car. We had to buy an outdoor extension cord to plug in the golf car because of lack of space it gad to be parked where extension cord was needed. People park sideways on both sides and we could barely get through in our truck without hitting mirrors on sides of vehicles. Some of the streets, or should i say, alleyways are so narrow. I felt like a sardine in a sardine can. In closing, i talked with Greg Bender and Tammy ?? in office about these complaints. I asked to be partly compensated $$ for this horrible vacation. At first i was told no. On stating that i would be contacting the health dept. And writing bad reviews, i was later told that they would compensate me $224 out of the $1449 i paid, ( not including the golf cart for almost $400). This amount included a $101 cleaning fee, which was not appropriate since the unit was not. Ì asked for a refund of $300 + the $100 security deposit to total $400, and Tammy refused. She said we were not going to get in a bidding war. ( The $100 deposit would be refunded to me regardless.) I hope everyone takes time to read this review. If these circumstances do not concern you, then fine. But i would sincerely think twice before staying at this park.
3 years ago