Throughout our travels across America, we've visited countless RV parks and campsites. However, none have displayed the level of hostility and discourteousness we experienced at this particular location. Initially, we inquired about a Good Sam Discount, only to be curtly told that if we didn't request it at the time of booking, we couldn't avail of it. Following this, we received our paperwork without any further communication and proceeded to our allocated spot. To our surprise, we were escorted to our location and instructed on parking our RV, as if we hadn't done it countless times before. The situation worsened when we found ourselves parked beside another RV, with their sewage outlet inconveniently located right outside our door. Furthermore, the site's electrical supply was unstable, causing us concern for our refrigerator and air conditioning unit. We attempted to relocate, but the office was closed. Despite leaving urgent messages on the provided contact numbers, we received no response.The following morning, we approached the office as soon as it opened, requesting a move to any available site, even without sewage facilities. Our request was met with hostility, despite our polite demeanor. We were then informed that maintenance would inspect the issue. The maintenance staff member was the only person who displayed any friendliness during our stay. She identified a faulty breaker, which would take a day to replace, and suggested we move.However, the office then attempted to charge us extra for moving to a site without sewage facilities. Ultimately, with the assistance of the maintenance staff, we were not charged extra, but we also didn't receive any discount for the inconvenience caused. It's astonishing how poorly this establishment treated its customers. We will not be returning. We're grateful we didn't sign up for Thousand Trails. If this is a reflection of their customer service, we're glad we avoided them.
1 year ago